Claim Department
1-800-236-3113
maicclaims@markelcorp.com

Our Philosophy

The Claim Department at Markel American Insurance Company believes:

·        That prompt contact of the insured and claimant is essential for a thorough investigation, which will enable us to evaluate and resolve the presented claim in a timely manner.

·        That settlement checks should be issued as soon as possible after receipt of all of the necessary settlement documents.

·        That the best Claim Examiners are those, like ours, who have specialized training and experience with the type of property or injury involved in the loss.

·        That any ambiguity in the language of our policy should be weighed in favor of our policyholders.

·        That we help keep premiums affordable for our policyholders by only paying what is owed under the policy – and vigorously fighting against all forms of insurance fraud.

·        That when a claim is not covered under a policy, the insured deserves a timely explanation in writing and, if possible, suggestions on how to proceed to diminish their loss or avoid similar situations in the future.

·        That we must demand the same standard of professionalism and excellence of those assisting us in the claim investigation & damage appraisal as we demand of ourselves.

·        That our primary task is to pay covered claims. 

·        That if we fulfill our promise to provide second to none claim service, our policyholders will choose to remain customers of Markel American Insurance Company.

 

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