Claim Department
1-800-236-3113
maicclaims@markelcorp.com
Our Philosophy
The Claim Department at Markel American Insurance Company believes:
· That prompt contact of the insured and claimant is essential for a thorough investigation, which will enable us to evaluate and resolve the presented claim in a timely manner.
· That settlement checks should be issued as soon as possible after receipt of all of the necessary settlement documents.
· That the best Claim Examiners are those, like ours, who have specialized training and experience with the type of property or injury involved in the loss.
· That any ambiguity in the language of our policy should be weighed in favor of our policyholders.
· That we help keep premiums affordable for our policyholders by only paying what is owed under the policy – and vigorously fighting against all forms of insurance fraud.
· That when a claim is not covered under a policy, the insured deserves a timely explanation in writing and, if possible, suggestions on how to proceed to diminish their loss or avoid similar situations in the future.
· That we must demand the same standard of professionalism and excellence of those assisting us in the claim investigation & damage appraisal as we demand of ourselves.
· That our primary task is to pay covered claims.
· That if we fulfill our promise to provide second to none claim service, our policyholders will choose to remain customers of Markel American Insurance Company.